"...WHICH ENDED WITH THE CUSTOMER REAPPLYING WATERLOX TO HELP A SEEMINGLY RUINED COUNTERTOP LOOK BRAND NEW AGAIN."
OWNER OF DEVOS CUSTOM WOODWORKING
When Dan Vos, owner and operator of Devos Custom Woodworking, opened his shop in Dripping Springs, Texas, over a decade ago, he knew it was one of the first custom shops in the U.S. devoted to producing high-end countertops using a variety of different wood choices. What Dan didn’t realize, however, was that Devos would soon be setting the standard for customer service in the custom woodworking industry.
“Customers have done damage to their countertops, and we’ve been able to instruct many of them over the phone on how to repair the damage themselves using Waterlox,” Dan said. “Once, a customer left a trash bag full of rotten tomatoes out on her wood countertop for four weeks while she was on vacation. She panicked as she returned to find her countertop discolored and partially eaten away. Luckily, we were able to walk her through the repair process, which ended with the customer reapplying Waterlox to help a seemingly ruined countertop look brand new again,” Dan said.
“The bottom line is, most of my customers aren’t woodworking professionals, but they are always relieved to find out they can make small repairs to their countertops using Waterlox.”
When Dan, a self-taught woodworker, isn’t lending a helping hand, he enjoys working with his customers to design handcrafted pieces that are both unique and functional, in addition to being dazzling works of art.
“Waterlox beautifies by bringing out the natural color of a piece of wood,” Dan said. “I’m a real wood guy. I want the wood to be the way God made it.”